1. Where are your located?
Our main office is in 108 WEST 13TH ST WILMINGTON DE 19801 (not the return address).
2. Do you have any retail locations?
In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
ORDER & PAYMENT
1. How do I change the currency?
The currency you pay in is determined by the country you pay from and the payment method of your choice. You can change default currency by clicking on the upper right corner of our website, and select the currency you’d like to pay with.
2. Why was my payment declined?
We accepts Paypal, Visa, MasterCard, American Express, Diners Club, JCB, and Apple Pay.
If you have trouble paying via credit card, please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.
If the above instructions fail, please contact your bank or contact us with as much detail along with the error messages so that we may assist you.
3. What should I do if I did not receive a confirmation email?
If you have not received a confirmation email about your order, you may have entered your email incorrectly when placed the order or the email might be in your spam folder. You may log into your account on our website and find your orders.
You may also contact us to find out more information through Facebook Messenger. Our Facebook Page is Thebagideas.
4. Can I just cancel or make changes to the order I just placed?
Changes to your order are only possible if the order has not been processed. We process orders very quickly, so changes and cancellations are not always possible. If you would like to change your order information, please contact our customer service team as soon as possible after placing your order with the details of your change/cancellation request. If your order has not yet been processed, it will be possible to change/cancel your order. If the order has already been processed, no changes can be made. We strongly recommend that you use the live chat service on our "Contact Us" page. This will minimize delays in order processing due to changes. Thank you for your understanding.
5. What payment methods do you accept?
We accept the following payment methods:
All major Credit/Debit Cards
PayPal Express is a fast and secure way to bypass guest checkout and purchase our products online. PayPal has all of your details saved, so all it takes is an email address and password to safely complete your online purchase.
6. How to use "Coupon Code"?
You can apply coupons and bonus points to your order at checkout. Once you’ve entered your coupon code, click “apply” and the discount will automatically adjust your order total. Please note that if you do not click ”apply” before continue checkout, your order total will not reflect coupon and Bonus Point discount.
Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.
Coupons cannot be combined. You can only use one coupon code per order.
Coupons are subject to offer terms. This does exclude some items on our website which are not eligible for coupon discounts.
SHIPPING AND DELIVERY
1. Do you ship to my country?
Generally, We ship orders all over the world except some islands. If you want to know more detailed information, please contact us by Facebook Messenger.
2. How long does it take?
Delivery Time= Processing Time + Shipping Time
Processing time: 3-7 business days
Shipping Times: USA : 8-15 Business days.
Rest of the world: 10-20 Business days
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
3. How much is the shipping cost?
Generally speaking, the total shipping cost will depend on the following factors:
The shipment method you choose;
The destination country that the package ships to;
The number of items you order, as well as the total weight and volume (size) of the package.
Our advice is to visit our website, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.
4. How do I track my order?
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order in “Track my order page” by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.
RETURNS & EXCHANGES
We do not accept refund and exchanges for customized items once they are processed. Customized items are done only for you and cannot be used for other customers. Thanks for your understanding.
We're bummed if you're not 100% satisfied with the non-customized items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.
1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2. The following items cannot be returned or exchanged: customized items and items with limited time promotion.
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6.We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7.Please be sure to double-check your returns before shipping them out. We are not responsible for the return of products which are not from our website.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
What is status of my refund?
Refund to credit card, the whole process may take 10-30 business days as your card bank needs to process the refund to you.
We could refund to your card account in 24 hours. But your card bank needs 10-30 business days to transfer the money to your card account. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.
We apologize genuinely for the inconvenience caused and thanks for your kindly understanding.