★Description★

Our personalized dog memorial Christmas ornament is made just for you ! All of our ornaments are made with strong ceramic and produce a vibrant design that is sure to stand the test of time for years to come!

★Specifications★

1. Do you ship to my country?

Generally, We ship orders all over the world except some islands. If you want to know more detailed information, please contact us by Facebook Messenger.

2. How long does it take？

Delivery Time= Processing Time + Shipping Time

• Processing Time: 3-7 business days

• Shipping Time:

USA : 8-15 business days.

Rest of the world: 10-20 business days

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

3. How much is the shipping cost?

Generally speaking, the total shipping cost will depend on the following factors:

• The shipment method you choose;

• The destination country that the package ships to;

• The number of items you order, as well as the total weight and volume (size) of the package.

Our advice is to visit our website, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

Thebagideas offers FREE SHIPPING on any order where the order amount subtotal is over $199 or the order weight subtotal within 0.03kg.

4. How do I track my order?

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order in “Track My Order" page by copying the tracking number from order details or Notification Email. Please allow up to 24 hours for tracking to activate.

5. Order Cancellation

If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

6. Unclaimed orders

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.

7. Custom / Duty fees / Remittance fee

Customs fees and Sale tax are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages.

8. Separate Packages

In some instances, an order may be split into different packages for any of the following reasons:

• Certain items may be on backorder;

• Weight restrictions for regular shipping imposed by the post office.

9. Returns & Exchanges

We do not accept refund and exchanges for customized items once they are processed. Customized items are done only for you and cannot be used for other customers. Thanks for your understanding.

You may return the new, unopened non-customized items within 30 days of delivery for refund. Items should be returned in their original product packaging.

If for any reason you would like to exchange your product. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.

We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

COVID-19 Delivery Information

Due to the impact of COVID-19 on our warehouse and shipping operations, order process and shipping time may be delayed up to an additional 14 business days.

Note

We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during high-volume periods.

In case of any question and unexpected delay you can always contact with our customer service.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Get in Touch

Throughout the COVID-19 global pandemic, the wellbeing of our employees and customers has been, and continues to be, our priority.

To comply with social distancing measures and to continue to offer maximum protection to our teams, Our Customer Service and Distribution Centres remain operational; however we have significantly reduced the number of colleagues which means it may take a little longer to answer your query.

We would like to thank you for your continued support and understanding in these unprecedented challenging times.

Our Customer Care team aim to respond to any contact within 7 days.

Please do not include any credit or debit card details in your email.

👉 Any question, please feel free to submit a ticket to our Support Center.

We do not accept refund and exchanges for customized items once they are processed. Customized items are done only for you and cannot be used for other customers. Thanks for your understanding.

We're bummed if you're not 100% satisfied with the non-customized items you received, and we gladly accept returns within 30 business days of receipt for most items in new condition.

1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.

Return Conditions

1. You have 30 business days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.

3.The following items cannot be returned or exchanged: customized items and items with limited time promotion.

3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

4. Items with non-returnable marks and free gifts cannot be returned.

5. We do not accept returned items that have been sent back without proper returns requests.

6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of products which are not from our website.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return Address

Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

What is status of my refund?

Refund to credit card, the whole process may take 10-30 business days as your card bank needs to process the refund to you.

We could refund to your card account in 24 hours. But your card bank needs 10-30 business days to transfer the money to your card account. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.

We apologize genuinely for the inconvenience caused and thanks for your kindly understanding.ase contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.

Shipping Cost & Relisting Fee

To return your product, you should mail your product to customer@thebagideas.com. Email us with your order number for more information.

NOTES:

* We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

* We do not charge relisting fees.

Any question, please feel free to submit a ticket to our Support Center.

Email: customer@thebagideas.com

Tel:  +1 770 744 1394